cant connect to forza life

keep getting a message say I cant join session, press X to view network diagnostics and get a message with a heap of mumble jumble.
support id - e0e37ede-50b9-4a6c-8c80-ce26d5859c55
server id - 35496e21-9dae-4999c-9488-f8f41d46a09a
quality of connection: success (15 locations)
region: failed (0x0)
ipsec: 0x00000000

Please submit a ticket and involve all of this information. If you have a screenshot of the error message, please attach it to the ticket as this will also help.