Broken Gift Car Download: Lamborghini Super Trofeo - Week 1

Have a family sub-account profile for my son. He received a FM6 Gift Car message for the Lamborghini Super Trofeo after completing Week 1 of the monthly Leagues/Rivals competition. Unfortunately, the message link is broken and the bonus car will not initiate the download to the garage. Have checked all of the user profile settings and there is nothing blocking the content.

Is there any FM6 technical support who can advise on how to resolve this? Thank you.

PM Helios T10