All my save data wiped from cloud

The other day xbox support told me to factory reset my xbox one, the only game i have is forza horizon 2, i installed forza horizon 2 again that worked but when i went to sync my data, it got to 100% and just gave me an error i waited all day so i did it again and it gave me an error, i started a new game and i read if you do that it deletes all of your save data.

The same thing happened to me and I restarted and redownloaded the DLC but I can never use them